Frequently Asked Questions
Wondering if this is too complicated, too time-consuming, or too good to be true? You’re not the only one. Here are answers to the most common questions we get about the IMPACT book® and our other products.
About the IMPACT book®
What exactly is the IMPACT book®?
The IMPACT book® is a personalized hardcover keepsake filled with stories, memories, and notes from the people who love one specific person—paired with photos you upload. Instead of hoping they know how much they matter, you gather those words in one place so they can see, hold, and reread them.
Who is the IMPACT book® best for?
The short answer: anyone who needs to see the difference they’ve made. Popular moments include big birthdays, retirements, honoring a parent or grandparent, celebrating a mentor or teacher, and supporting someone walking through a hard season.
Is there a time limit for completing the IMPACT book®?
Yes, the submission period is open for 7 days by default. If you need more time, we’re happy to extend the deadline upon request. Once the submissions are complete, we’ll take 7 days to create and ship your book.
Can I include photos in the book?
Yes, up to 10 photos can be included in the original IMPACT book (5 in the Mini, and 3 in the Solo). As the buyer, you will choose which photos to include during the creation process.
Can I customize the look of the book?
Yes, you can choose your preferred cover color when you place your order. Each book is designed to reflect the personality and style of the recipient.
Can I track who has submitted their answers?
Absolutely! You’ll have access to a running list of who has contributed, making it easy to remind anyone who hasn’t submitted yet. If necessary, you can extend the deadline to ensure everyone has a chance to participate.
Will I see a preview of the book before it’s printed?
A preview isn’t included as a standard option but can be requested. If you’d like, you can also add a digital copy of the book, which will be sent once the printed version is delivered.
Are there specific guidelines for the submissions?
Not at all—every answer is from the heart. Each submission counts as one person responding to the three thoughtful prompts.